How to Find the Best Customer Training Learning Management System That Offers Maximum ROI
You’re working with a tight training budget, just like most other SMBs and start-ups, but you still want to offer your loyal customers the same perks as Fortune 500s. Well, maybe not luxury cruises for VIP clients because that might still be out of your budget. However, you can give them the ongoing support and product know-how they need to get the most from your products. The first step is choosing the ideal software that’s worth the investment. These 7 tips can help you find the best customer training Learning Management System (LMS) that offers maximum ROI and boosts consumer engagement.
7 Secrets To Select The Right Customer Training System
1. Know The Faults Of Your Current Customer Training Strategy
Before you even start the search for your new customer training software, you need to do a bit of L&D reflection. It might sound a bit melodramatic, but it really concerns identifying current gaps. What’s missing from your customer training program? What features does your existing system lack? And how can a new platform help you overcome these obstacles? This is also a great time to reevaluate your customer training budget to look for ways to cut costs and improve resource allocation.
2. Use An Exclusive Online Directory To Start Your Search
You may already have a general idea of which platforms you’re considering based on your budget or training needs. An exclusive online directory is a great starting point if you don’t, as you can use it to determine which systems offer the features you require in your price range. Even if you start with a shortlist, this directory allows you to expand the list to include overlooked options, as well as cross solutions off the list that don’t meet your criteria. For instance, a customer training Learning Management System that doesn’t offer a free trial or the pricing model you prefer.
3. Evaluate Reviews And Ratings On A Use-case Basis
Online ratings and reviews from other users who already have experience with the software are powerful vetting tools, but you have to use them wisely. Look for reviewers with similar use cases, industries, or experience levels for the best results. Their ratings carry more weight because they have needs that align with your own. At the very least, they probably have customer bases that are very similar.
4. Sign Up For Free Trials And Demos
All the reviews in the virtual world will only get you so far. You need to be able to try the tool for yourself and extend the same privilege to your team. That way, you know what works, what doesn’t, and if it’s truly worth the investment. Sign up for free trials and demos to see which customer training software has what you’re looking for. Create a list of criteria before you begin so that you can assess each platform fairly. For instance, you must have robust backend reporting to monitor customer engagement. Thus, you’ll be able to determine which resources maximize ROI and resource allocation versus those that fall short.
5. Get Feedback From Your Core Demographic To Find The Best Tool
Your customers are a great source of information when it comes to finding the best LMS solution for your business, given that they’re the ones who’ll access the platform for product knowledge and brand familiarization. As such, you should solicit their feedback and give them an incentive, if necessary. If they participate in your survey, they’ll earn special discounts or upgrades. Find out which features they expect, which resources they want, and how you can accommodate to their needs with a new platform.
6. Gather Input From Your In-house Team
Just as you should collect feedback from your consumer base, you must consider the needs of your in-house team. After all, they must be able to use the tool to develop and deploy resources to the masses. Invite them to speak their mind regarding which systems they’ve used in the past and which features they’re looking for now. For example, they didn’t have a favorable experience with a customer training LMS that’s at the top of your list. Ask them to explain why and how to prevent those challenges when selecting the new platform.
7. Identify The Perfect Pricing Model For Your Needs
Of course, a primary component of LMS ROI is finding the ideal pricing model to begin with. While some vendors offer a one-time licensing fee, others go with monthly subscriptions that involve lower upfront costs. There are even free, open-source platforms that require more tech and programming experience. The pricing plan has a significant impact on your bottom line. Thus, it should be a significant factor in your LMS search. Weigh all the costs involved. For example, investing in a SaaS platform may be less costly now, but will it scale with you as your business expands, or will you have to pay overage charges when you onboard new customer trainees?
Finding a customer training system that offers the best ROI doesn’t have to be stressful or time-consuming, even if you are strapped for cash or working on a tight implementation timeframe. It’s all about knowing the faults of your current strategy and choosing a system that addresses them without going over budget. You also need to use online tools to vet the vendors and determine which platform offers the best value for your money.
Are you ready to start your LMS search and find the right customer training software for your business? Use our exclusive online directory to create a list of top choices, minus the headache. You can narrow your results by features, spec support, deployment type, pricing model, and a variety of other factors.