We’re happy to announce that the new Microsoft 365 Certified: Exchange Online Support Engineer Specialty certification for the support engineer job role is now in general availability. To earn this certification, you must pass Exam MS-220: Troubleshooting Microsoft Exchange Online.
What does the support engineer role entail?
As our Microsoft 365 training and certification portfolio continues to expand and evolve, so does our support engineer specialties portfolio. Support engineers are professionals with in-depth expertise in resolving difficult technical issues. They also drive the resolution of highly complex support incidents related to solution-specific development and deployment. In addition to collaborating with other technical specialists on case reviews, troubleshooting, and effective customer interaction, support engineers also:
- Own, troubleshoot, and solve technical issues, using collaboration, best practices, and transparency within and across teams.
- Identify technical or strategic cases that require escalation.
- Create and maintain incident management requests for the product group or engineering group.
- Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience.
Is the Microsoft 365 Certified: Exchange Online Support Engineer Specialty certification right for you?
You could be an excellent candidate for this certification if you have subject matter expertise in identifying, troubleshooting, and resolving issues with Microsoft Exchange Online and hybrid Exchange environments, along with related components, technologies, and services.
Candidates for this certification should have experience with PowerShell and the Exchange PowerShell module. They need deep familiarity with deploying and managing Exchange Online environments.
How can you prepare for the exam?
Support engineers interested in earning this new certification need to pass Exam MS-220: Troubleshooting Microsoft Exchange Online which you can prepare for by:
Unlock support engineer opportunities
Support engineers have very specialized fields of action. Therefore, we’ve created a certification portfolio specifically for them so that they can prove their skills and experience in those specific areas. This new set of globally recognized, industry-endorsed Microsoft Certifications can help distinguish support engineers from their peers and can help cloud solution providers (CSPs) gain a competitive advantage.
If you’re a support engineer but your area of expertise isn’t troubleshooting Exchange Online, consider other options in the portfolio. We first released Microsoft 365 Certified: Teams Support Engineer Specialty certification and the associated Exam MS-740: Troubleshooting Microsoft Teams. We also recently released a new certification, Azure Support Engineer for Connectivity Specialty, along with Exam AZ-720: Troubleshooting Microsoft Azure Connectivity, which is available now. We plan to release other support engineer specialty credentials in the future.
Celebrate with the world: Post badges on LinkedIn
Take your skills to the next level as an Exchange Online support engineer with this certification. Sharpen your competitive edge by earning an industry-recognized advanced troubleshooting credential, and validate your skills—for your career, your team, and your organization.
Once you earn this certification, be sure to post your badge on LinkedIn, and celebrate your accomplishments with your team and network. It often takes less than a minute to update your LinkedIn profile and share how you are delivering superior service across your organization.
It’s easy to renew a Microsoft Certification
If you have a Microsoft Certification that expires this month—or any time within the next six months—you’re eligible to take a renewal assessment on Microsoft Learn for free today. Get more details in our blog post Ready to renew your Microsoft Certification? Get started with our top FAQs.